Version: 2026.08.1 · Last updated: August 2026

This Privacy Policy explains how Pet Jet Travel ("we", "us") processes personal data when you use the Pet Jet Travel website and booking services (passenger + pet flight eligibility and booking). We comply with the EU General Data Protection Regulation (GDPR) and applicable national law.

1. Data controller

Controller: Pet Jet Travel S.L.
Contact: info@petjettravel.com
Address: Granollers, Barcelona, Spain (EU)

2. Personal data we collect

For passenger + pet bookings we may process:

Passenger identity & travel: name, title, gender, date of birth, nationality, passport/ID number and expiry, contact email and phone
Pet data: name, species, breed, weight, age, microchip, EU pet passport number, vaccination records, compliance documents (including uploaded scans)
Booking & payment: flight selections, fare, payment method, amount, transaction reference, card brand/last four digits (we do not store full card numbers; all payment card data is processed directly by our payment provider, Stripe)
Technical: browser session/local storage for checkout recovery and cookie consent preference; Meta Pixel pageviews on every page; if you opt in, Google Analytics 4 and/or LinkedIn Insight Tag pageviews and conversion events (campaign measurement, not sold to third parties)
GDPR records: consent timestamp and policy version, data retention date, erasure log reference (without PII after erasure)

3. Purposes and legal bases (Art. 6 GDPR)

Purpose	Legal basis
Flight search & pet eligibility	Steps prior to contract (Art. 6(1)(b))
Booking, payment, ticketing	Contract performance (Art. 6(1)(b))
Pet compliance (vaccines, documents)	Contract + legal obligations for pet travel (Art. 6(1)(b)/(c))
Privacy consent record	Consent (Art. 6(1)(a)) — withdraw via erasure request
Meta Pixel (Facebook / Instagram ads measurement)	Installed on every page for campaign measurement
Optional website analytics (GA4 / LinkedIn)	Consent (Art. 6(1)(a)) — cookie banner opt-in only
B2B sub-agency orders	Contract with agency; agency responsible to their clients

4. Recipients & processors

We may share data only as needed with:

Hosting & database (e.g. Supabase, EU region where configured)
Email notifications (e.g. Resend) — operational alerts to our team
Payment service provider (Stripe, including Apple Pay and Google Pay) — card details go directly to Stripe; we never store your full card number
Analytics — Meta Pixel on every page (Facebook / Instagram campaign measurement); Google Analytics 4 and LinkedIn Insight Tag only if you accept analytics cookies
Airlines & partners — when your booking is completed with the airline

We do not sell personal data. International transfers outside the EEA, if any, will use appropriate safeguards (SCCs or adequacy decisions).

5. Retention

We retain booking data for up to 730 days after your scheduled departure date, unless you request earlier erasure and we have no overriding legal obligation to keep it (e.g. tax or dispute records). Uploaded documents are deleted with the booking on erasure or purge.

6. Your rights

You have the right to access, rectify, erase, restrict, object, and data portability.

Use our GDPR rights page to download or delete your booking data. We respond within one month (Art. 12(3) GDPR).

You may complain to the Spanish Data Protection Agency (AEPD) or your local EU supervisory authority.

7. Security

We use encryption in transit (HTTPS), access controls, private storage for documents, Row Level Security on databases, and server-only API keys.

8. Children

Our service is not directed at children under 16. Pet bookings must be submitted by an adult passenger or authorised guardian.

9. Changes

We will update this policy when processing changes. Material changes require renewed consent where legally required. The active version is always published here, currently version 2026.08.1.