Your GDPR rights
This page is for the PJT app and website from Pet Jet Travel (Pet Jet Travel S.L.). Under the EU General Data Protection Regulation (GDPR), you can download or delete data linked to a passenger + pet booking.
How to request that your data is deleted
- Enter your booking reference and the email used on the booking in the form below.
- Choose Delete my data (erasure).
- Or email info@petjettravel.com with the subject “Delete my PJT data”, your booking reference, and that email.
What is deleted or kept
- Deleted on request: passenger and pet details, contact data, uploaded documents, and the booking record we hold for that reference.
- Kept if the law requires it: tax, payment, or dispute records (for example a Stripe payment reference). We do not keep full card numbers.
- If you do not ask for deletion: we keep booking data for up to 730 days after the scheduled departure date, then erase it.
- Access (Art. 15): receive a copy of your data
- Portability (Art. 20): receive data in JSON format
- Erasure (Art. 17): delete booking and uploaded documents
- Rectification (Art. 16): contact us before travel if details are wrong
- Object / restrict: contact info@petjettravel.com
Exercise your GDPR rights
Enter your booking reference and the passenger email used at booking. We verify both before releasing or deleting data.
Questions? Contact our privacy team via the details on our Privacy Policy. You may also lodge a complaint with your EU supervisory authority (e.g. AEPD).
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