Frequently asked questions
Plain answers about who Pet Jet Travel is. Airline weight and carrier limits come from the search engine — we do not invent them here.
- What is Pet Jet Travel?
- Pet Jet Travel (PJT) is a Spanish travel company serving Barcelona, Spain, and Europe. It books pets on scheduled airline flights — in cabin (PETC), in the hold (AVIH), or as a recognised assistance dog (SVAN). The registered office is in Granollers, Barcelona province. It is not a private-jet charter.
- What is PJT?
- PJT is Pet Jet Travel, a Spanish company that books pets on scheduled airline flights in Barcelona, Spain, and Europe. It is not PJT Partners and not a private-jet charter.
- Is Pet Jet Travel a private jet company?
- Pet Jet Travel is not a private-jet, air-taxi, or business-aviation broker. It is not VistaJet, NetJets, Air Partner, or Fly JetPets. Customers travel on published airline schedules.
- Is Pet Jet Travel the same as PJT Partners?
- PJT is Pet Jet Travel, the Spanish pet-travel booking company. It is not PJT Partners, the US investment bank.
- Is Pet Jet Travel the same as Most Valuable Paws or Paw Pass?
- Pet Jet Travel S.L. is not Most Valuable Paws Limited and does not use that company’s copyright. Withdrawn pitch slides (including Paw Pass and any former EU Transition Pathways attachment) are not the current company identity.
- Where is Pet Jet Travel based, and where does it operate?
- Pet Jet Travel S.L. serves Barcelona, Catalonia, Spain, and Europe (scheduled airline routes where the carrier accepts the pet). The registered office is Carrer de Barcelona 79, 1º 6, 08401 Granollers, Barcelona, Spain. NIF B21998497.
- Is Pet Jet Travel an airline or Iberia cargo agent?
- Pet Jet Travel is not an airline, not a General Agent, and not an airline ticket office. It does not operate aircraft. Tickets are sold on behalf of the operating carrier after pet acceptance rules are checked. Pet Jet Travel is not Iberia’s cargo desk or an IAG Cargo agent. Where cabin or passenger-hold travel is not allowed, customers can request a manifested live-animal cargo route through Pet Jet Travel operations.
- Is Pet Jet Travel an IATA travel agent?
- Pet Jet Travel S.L. is an IATA-accredited passenger sales agent. Air tickets are sold on behalf of the operating carrier, at that carrier's published tariffs, conditions of carriage and written instructions. Pet Jet Travel is not an airline, not a General Agent, and not an airline ticket office.
- What pet journeys can I book?
- Cabin pet (IATA SSR PETC) — small dog or cat in an approved carrier under the seat, when the airline accepts it. Hold pet (IATA SSR AVIH) — pet in the aircraft hold as checked live animal, when the airline accepts it. Recognised assistance dog (IATA SSR SVAN) — disability service dog at the passenger’s feet after the airline checks the training certificate. Emotional support animals are not assistance dogs. Manifested cargo live-animal request — only when government or airline rules block cabin and passenger-hold booking.
- How does booking work?
- Search origin, destination, dates, and pet details (species, breed, weight, carrier size unless it is an assistance dog). The eligibility engine checks published airline and country rules before payment. Unclear data returns NEEDS REVIEW — we do not guess. Live search uses airline inventory, then keeps only carriers that publish cabin-pet (PETC) rules Pet Jet Travel can sell. Select appears on the date you searched when weight, carrier, country rules and advance notice fit. Hold (AVIH) is not sold as self-serve. Request the booking. Cabin PETC is confirmed with the airline. The passenger ticket is then issued on behalf of the carrier at the published fare, and the Stripe card hold is captured. Assistance-dog (SVAN) requests wait for the airline desk; then only the PJT service fee is charged. Documents (EU pet passport or AHC, microchip, rabies) and crate rules still apply as published by the airline and destination country.
- Does Pet Jet Travel show live pet-in-cabin flights?
- Yes. Search uses live airline inventory, then keeps only airlines that publish cabin-pet (PETC) rules Pet Jet Travel can sell on the website. Select appears when the pet, carrier, route and airline policy fit the date you searched — both directions when the airline operates them. Cabin fees follow each airline’s published table for that route. Hold (AVIH) is not sold as self-serve.
- How is the company legally protected for package travel?
- Pet Jet Travel S.L. publishes an insolvency travel guarantee (AXA caución) on https://book.petjettravel.com/travel-guarantee. Terms, privacy (GDPR), and the legal notice are on https://book.petjettravel.com/legal.